Return policy

Welcome to Abera Vietnam, the leading destination for quality cosmetics and excellent service. We are committed to bringing you the best shopping experience and constantly improving to meet all your needs.

1. Product return:

• We accept returns within 7 days of purchase.
• To return a product, you need to have pictures to prove that the reason for return is correct.
• Please contact us via hotline/Zalo: 0944544114 for support on return requests.

2. Payment and refund:

• We will refund you via the payment method you used to make your original purchase.
• Refund processing time may take 1 to 2 business days, depending on your bank or payment institution.

3. Customer support:

• If you need any assistance regarding your return, please do not hesitate to contact our customer care team. We are available 24/7 to assist you.

4. Terms and conditions:

• We reserve the right to refuse a return request if the product does not meet the above conditions or if we suspect abuse of our return policy.
• We reserve the right to amend this return policy without prior notice.

5. Information security:

• We are committed to protecting your personal information in accordance with our Privacy Policy . All your personal information will be kept confidential and will not be disclosed to any third party.

6. Customer benefits:

• We guarantee that all cosmetic products on our website are guaranteed in quality and safe for health.

We sincerely thank you for choosing Abera Vietnam and wish to bring maximum satisfaction to our customers.