Information security policy
You care about the security of your information, and so does Abera. We understand that you have placed your trust in Abera when providing us with your personal data. Therefore, Abera is committed to taking seriously the responsibility of managing and protecting your information. Below is the entire content of the information security policy to help you understand more about the process of Abera collecting, using, sharing and securing your information.
1. Purpose and scope of using Customer information
a. To serve the process of checking and processing your order when you order products through the intermediary service used by Abera.
b. To facilitate Abera's Customer Care department to connect and support you promptly.
c. To collect statistics, research your consumer behavior and improve product and service quality to fully meet your wishes.
d. To provide information about important programs and events of Abera to you.
e. To respond to requests from competent state agencies for legal disclosure of information.
2. Scope of Customer information collection
a. The collection of your information takes place entirely on the website, including: Full name, email address, delivery/receipt address, payment information, phone number and other information when you register an account to use the website's services (we will notify you specifically in advance and only collect data if you allow it).
b. In case you do not want to disclose personal information, you can completely refuse to provide data or contact us via email cskh@abera.vn for a quick resolution. However, please note that refusing or stopping providing information will affect your transactions with us or affect the use of services on the website as well as on other platforms linked to this website.
c. Abera cannot control all cases where Customers provide personal data on the website. However, we strictly adhere to the spirit of not collecting private information from Customers under 13 years old without the supervision of parents/legal guardians. Therefore, please do not provide any personal information to Abera if you are under 13 years old and perform the act of providing data without the supervision of parents/legal guardians.
3. Customer information storage time
Abera will store and keep your information confidential indefinitely, unless you actively send a request to cancel providing information to Abera.
4. Individuals or organizations that may have access to Customer information
To ensure that your information is not leaked, Abera will limit the individuals or organizations that can access it, as follows:
a. The company's board of directors.
b. Company employees, in the warehouse management, order and customer care departments.
c. Abera's partners have signed contracts to perform certain services for the company (e.g. intermediary payment services, shipping services). These partners will have access to one or several fields of Customer information according to the terms of the contract.
d. Competent state agencies.
5. Means and tools for Customers to access and edit personal data
a. If you want to update or edit your personal data, please log in and edit your existing account at the website abera.vn. In case you cannot update the information as desired, please contact us via hotline 0944544114 for dedicated support.
b. If you want to delete all personal information and purchase history, please contact us via hotline 0944544114 or email cskh@abera.vn, we will assist you in deleting your account and stored data.
6. Mechanism for receiving and resolving Customer complaints
Abera guarantees to collect and use the information you provide within the stated scope. In case you discover that your personal data is misused or disclosed to a third party that is not part of Abera's intermediary services, please call the hotline 0944544114 or send an email to cskh@abera.vn to file a complaint. We will respond within 24 hours of receiving the complaint and evidence related to the incident.
7. Address of the unit collecting and managing Customer information
Abera Company Limited is a subsidiary of HV Holdings.
Head office: No. 255, Binh Loi Street, Ward 13, Binh Thanh District, Ho Chi Minh City.
Abera is committed to absolute confidentiality of your personal data based on the information security policy we have posted on the website abera.vn.
1. Purpose and scope of using Customer information
a. To serve the process of checking and processing your order when you order products through the intermediary service used by Abera.
b. To facilitate Abera's Customer Care department to connect and support you promptly.
c. To collect statistics, research your consumer behavior and improve product and service quality to fully meet your wishes.
d. To provide information about important programs and events of Abera to you.
e. To respond to requests from competent state agencies for legal disclosure of information.
2. Scope of Customer information collection
a. The collection of your information takes place entirely on the website, including: Full name, email address, delivery/receipt address, payment information, phone number and other information when you register an account to use the website's services (we will notify you specifically in advance and only collect data if you allow it).
b. In case you do not want to disclose personal information, you can completely refuse to provide data or contact us via email cskh@abera.vn for a quick resolution. However, please note that refusing or stopping providing information will affect your transactions with us or affect the use of services on the website as well as on other platforms linked to this website.
c. Abera cannot control all cases where Customers provide personal data on the website. However, we strictly adhere to the spirit of not collecting private information from Customers under 13 years old without the supervision of parents/legal guardians. Therefore, please do not provide any personal information to Abera if you are under 13 years old and perform the act of providing data without the supervision of parents/legal guardians.
3. Customer information storage time
Abera will store and keep your information confidential indefinitely, unless you actively send a request to cancel providing information to Abera.
4. Individuals or organizations that may have access to Customer information
To ensure that your information is not leaked, Abera will limit the individuals or organizations that can access it, as follows:
a. The company's board of directors.
b. Company employees, in the warehouse management, order and customer care departments.
c. Abera's partners have signed contracts to perform certain services for the company (e.g. intermediary payment services, shipping services). These partners will have access to one or several fields of Customer information according to the terms of the contract.
d. Competent state agencies.
5. Means and tools for Customers to access and edit personal data
a. If you want to update or edit your personal data, please log in and edit your existing account at the website abera.vn. In case you cannot update the information as desired, please contact us via hotline 0944544114 for dedicated support.
b. If you want to delete all personal information and purchase history, please contact us via hotline 0944544114 or email cskh@abera.vn, we will assist you in deleting your account and stored data.
6. Mechanism for receiving and resolving Customer complaints
Abera guarantees to collect and use the information you provide within the stated scope. In case you discover that your personal data is misused or disclosed to a third party that is not part of Abera's intermediary services, please call the hotline 0944544114 or send an email to cskh@abera.vn to file a complaint. We will respond within 24 hours of receiving the complaint and evidence related to the incident.
7. Address of the unit collecting and managing Customer information
Abera Company Limited is a subsidiary of HV Holdings.
Head office: No. 255, Binh Loi Street, Ward 13, Binh Thanh District, Ho Chi Minh City.
Abera is committed to absolute confidentiality of your personal data based on the information security policy we have posted on the website abera.vn.