Payment & shipping policy
1. Payment policy
Abera Vietnam offers many convenient payment methods so that you can easily complete your order. Specifically as follows:
1.1. Payment method
- Cash on delivery (COD): You can pay directly to the delivery staff upon receiving the product.
- Payment via bank transfer: You can pay via bank transfer to Abera Vietnam's account. Account information will be provided when you choose this method.
1.2. Refund policy
In case the product is defective or not as described, Abera Vietnam will refund the customer or replace the defective product with a completely new product, depending on the customer's request.
Refunds will be processed within 7 working days from when Abera Vietnam receives a valid refund request from the customer.
2. Shipping policy
Abera Vietnam is committed to fast and safe delivery. Below are details of our shipping policy:
2.1. Shipping range
- Ho Chi Minh City area: We provide home delivery service within Hanoi and Ho Chi Minh City.
- Other provinces: Abera Vietnam also supports delivery to provinces nationwide, including remote areas.
2.2. Shipping fee
- Free shipping: Free shipping for orders worth 300,000 VND or more.
- Shipping fee: For orders with value under 300,000 VND, shipping fee will be calculated according to delivery area.
2.3. Delivery time
- For Ho Chi Minh City area: Delivery time is 1-3 working days from order confirmation.
- For other provinces: Delivery time is 3-5 working days from the date the order is confirmed.
2.4. Return policy
- Return: You can request to return the product within 7 days from the date of receipt if the product is defective or not as described.
Return policy details
3. Contact support
If you have any issues regarding payment or shipping, please contact us via the following support channels:
- Hotline: 0944544114
- Email: cskh@abera.vn
Abera Vietnam offers many convenient payment methods so that you can easily complete your order. Specifically as follows:
1.1. Payment method
- Cash on delivery (COD): You can pay directly to the delivery staff upon receiving the product.
- Payment via bank transfer: You can pay via bank transfer to Abera Vietnam's account. Account information will be provided when you choose this method.
1.2. Refund policy
In case the product is defective or not as described, Abera Vietnam will refund the customer or replace the defective product with a completely new product, depending on the customer's request.
Refunds will be processed within 7 working days from when Abera Vietnam receives a valid refund request from the customer.
2. Shipping policy
Abera Vietnam is committed to fast and safe delivery. Below are details of our shipping policy:
2.1. Shipping range
- Ho Chi Minh City area: We provide home delivery service within Hanoi and Ho Chi Minh City.
- Other provinces: Abera Vietnam also supports delivery to provinces nationwide, including remote areas.
2.2. Shipping fee
- Free shipping: Free shipping for orders worth 300,000 VND or more.
- Shipping fee: For orders with value under 300,000 VND, shipping fee will be calculated according to delivery area.
2.3. Delivery time
- For Ho Chi Minh City area: Delivery time is 1-3 working days from order confirmation.
- For other provinces: Delivery time is 3-5 working days from the date the order is confirmed.
2.4. Return policy
- Return: You can request to return the product within 7 days from the date of receipt if the product is defective or not as described.
Return policy details
3. Contact support
If you have any issues regarding payment or shipping, please contact us via the following support channels:
- Hotline: 0944544114
- Email: cskh@abera.vn